LUMINS (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.

1. Information We Collect

We collect the following types of personal information:

• Email Address: Used for communication purposes, including appointment confirmations and updates.
• IP Address: Collected automatically when you access our services, used for security and analytics.
• Location: We may collect location data to enhance your experience and provide relevant services.
• Names: Collected to personalize your experience and for appointment booking.
• Date of Birth: Collected to verify identity and age, ensuring compliance with relevant laws.

2. Purpose of Data Collection

We collect your personal information for the following purposes:

• Appointment Booking: To facilitate the scheduling of appointments and manage your bookings effectively.
• Communication: To send you confirmations, reminders, and updates regarding your appointments.
• Improvement of Services: To analyze usage patterns and enhance our services based on user feedback and behavior.
• Legal Compliance: To ensure compliance with applicable laws and regulations.

3. Legal Basis for Processing Personal Data (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information we collect and the context in which we collect it. We may process your personal data because:

• We need to perform a contract with you (e.g., to book an appointment).
• You have given us permission to do so.
• The processing is in our legitimate interests and is not overridden by your rights.
• To comply with the law.

4. Your Rights Under GDPR

If you are a resident of the EEA, you have certain data protection rights. LUMINS aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

You have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

5. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request that we delete any personal information we have collected about you, subject to certain exceptions.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise your rights under CCPA, please contact us at the contact information provided below.

6. Disclosure of Your Information

We do not sell your personal information to third parties. We may share your information with third-party service providers to assist us in providing services to you, including appointment management. These third parties are obligated to protect your information and are not allowed to use it for any other purpose.

7. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside [Insert Country] and choose to provide information to us, please note that we transfer the data, including personal data, to [Insert Country] and process it there.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@lumins.com.bd
• Phone: +61420757513

12. Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. In the EEA, this is typically the relevant data protection authority in your country. In California, you may contact the California Attorney General’s Office.